Refund policy

Stock Availability
If a Product is out of stock when The Colour Cartel processes an Order, The Colour Cartel will contact the Buyer to discuss revised delivery times or refund options.

Order Delivery
All Orders by the Buyer under this Agreement must be placed via the forms provided on this Site and must specify the information requested, including (but without limitation): 
(a) Quantity and description of Products 
(b) The full street address to which the Product is to be delivered 
(c) Current billing address to which credit card statements are sent. 
The Buyer must complete all information requested on the Order form before the Order is processed by The Colour Cartel. 
The Colour Cartel will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If The Colour Cartel does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.

Delivery times quoted in the Site are indicative only. The Colour Cartel will endeavour to deliver your order within the specified time. The Buyer acknowledges that The Colour Cartel may, from time to time, be subject to production, delivery or other unforeseen delays and that The Colour Cartel may allocate distribution of Products ordered among its customers at its sole discretion.

If Buyer's Order has not been delivered within the stated time, the Buyer should contact The Colour Cartel at: hello@thecolourcartel.com.au

If no-one is available at the delivery address to receive the Products, The Colour Cartel's delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. The Colour Cartel reserves the right to make partial delivery of an Order where multiple products have been ordered.

Payment
Credit card payment for Products purchased from The Colour Cartel via the Site can be made by VISA, MasterCard or American Express credit cards.

The Colour Cartel will verify the credit card information submitted by the Buyer and will advise the Buyer that its Order has been accepted. The Buyer agrees to submit to The Colour Cartel such information as may be reasonably requested by The Colour Cartel for the authorisation and verification of its credit card purchases.

The Colour Cartel reserves the right to conduct payment verification tests to ensure legitimate use and ownership of a credit card by the Buyer. This includes processing an additional nominal charge to a Buyer's credit card that subsequently be refunded.

The Colour Cartel reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, The Colour Cartel at its discretion may delay or cancel delivery of Orders placed by the Buyer.

The Colour Cartel may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to The Colour Cartel. If the Buyer's account is placed in collection, The Colour Cartel will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

Payment by Direct Bank Deposit must be confirmed in The Colour Cartel's bank account before goods will be shipped.

Discount codes
One discount code per order. Multiple codes cannot be used in conjunction on an order.

Product Returns
Due to the nature of the product being produced by The Colour Cartel, once an order is placed The Colour Cartel cannot offer any type of exchange or refund, except in warrantable circumstances. The Colour Cartel will not provide refunds for product returns other than in circumstances where required by Australian State and Federal Law.

The Buyer is responsible for return shipping arrangements and for all shipping costs between The Colour Cartel and the Buyer for any items to be returned to The Colour Cartel for a warranty claim.